Student Application Form 学生申请表

Parent / Guardian Information 家长/监护人资料

Course Details 课程明细

YouClass Learning Center Terms and Conditions

All references in this document to “Client”, “you”, or “your” refer to the individual(s) who have accepted or proposed to accept products or services by YouClass Learning Center or its affiliates (collectively referred to as “YCLC”.)

• Tuition fees are payable 7 days before commencement of the first lesson. An invoice will be sent out before the first lesson. Fees will not be refunded if the student decides to withdraw from YCLC before the completion of enrolled course.
• The registration fees, administrative fees and course material fees are non-refundable.
• Upon approval by the management, you/your child may change to another subject of choice.
• Consent is hereby given for YCLC to collect (including by way of recorded voice calls), use and disclose the Client’s personal data for purposes reasonably required by YCLC in order to provide the products or services to the Client.
• YCLC reserves the right to use the student’s name, written work, academic results, voice, likeness, photographs and audio/visual recordings in which the student may appear in newspapers, brochures, videos, or other promotional materials without further notice or compensation.
• YCLC is hereby granted a license, and may, at its discretion, display, publish, transmit, edit or alter these materials for such purposes.
• YCLC reserves the right to reschedule any classes according to its discretion.
• Upon confirmation, you/your child may change the schedule only upon approval themanagement.
• YCLC reserves the right to terminate the registration of you/your child as a last resort in the event that:
  • –  he/she is found to have severe disciplinary problems.
  • –  he/she engages in acts of physical, verbal violence or harassment towards another student, parent or guardian
• You / your child must actively participate in the programmes and duly complete all assignments set by the tutor in order to fully benefit from the lessons.

YCLC teachers will only communicate with parents regarding students’ learning progress and performance through face-to-face and company emails. Parents are not permitted to add teachers’ personal contact information, such as phone numbers, WeChat, WhatsApp, and so on.

ASSIGNMENT / REPLACEMENT OF TEACHERS

• YouClass reserves the right to assign/replace teachers by giving one week’s notice of such assignment/replacement. YouClass endeavors to assign/replace teachers of equal standing in terms of quality and qualifications in such cases. YouClass’s decision on this matter is final and no negotiations shall be entertained.
• In consideration of YCLC providing its services to students at its premises ,you/yourchild hereby agree(s) to undertake all the risks and liability arising from your/your child’s use of the premises. Neither YCLC nor its employees, agents and representatives shall be liable for any loss, damages, expenses or personal injury of any person which may arise as a result of your/your child’s use of the premises.
• YCLC does not take responsibility for the loss of personal belongings within its premises (resulting from theft, fire or injury).
•  You/your child undertakes not to make copies or allow copies to be made of material and/or documents used during lessons. Any reproduction or disclosure of such materials and/or documents requires prior written consent from YCLC.
• In the interest of health safety,students suffering from infectious/contagious illnessesare strictly advised to stay at home. These include fever, flu, measles, mumps, rubella, chicken pox, hand- foot-mouth disease, conjunctivitis, diarrhea, vomiting, etc. A child with any of the above except flu and fever would need to produce a written certification from a certified doctor confirming that the child has fully recovered from the illness before he/she will be allowed to resume lessons at YCLC.
•  Should you/your child fall sick or feel unwell during operation hours, YCLC reserves the right to send the sick person home or to a nearby clinic for consultation where necessary. All expenses incurred (medical fees, transport, etc.) will be borne by the parents/guardian.

Students are to produce a proof of absence when they miss a lesson in order for a make- up lesson to be arranged. Should the student not able to produce proof of absence for missing lesson(s) no further make-up lesson(s) shall be arranged.

RESCHEDULING OF CLASSES / CREDIT DEDUCTION

YouClass reserves the right to reschedule classes and replace teachers in the event that the teacher concerned falls ill or becomes unavailable (Please refer to the above clause on Assignment / Replacement of Teachers). Alternative dates shall be provided for students to attend the rescheduled class. If the student does not attend lessons on these alternative dates, the credit for the particular class will be postponed to the following weeks.

Conditions allowed for rescheduling

a)  Official school holidays: Students are required to provide advance notice.             

b)  Planned school field trips: Students are also required to provide advance notice

c)  Illness: Students are required to submit a medical certificate (MC) from a registered practitioner; failing to do so will result in the concerned credit being deducted. TCM certificates are not accepted.

d)  Last-minute notifications by the school to participate in CCA or other activities: Students will be required to submit a school notification/letter signed by the class teacher; failing to do so will result in the concerned credit being deducted.

e)  In the case of students being absent without notice, the credit for that day shall be deducted.

f)  Course fees paid are not refundable in the event that students are unable to attend lessons. However, the students will still receive lesson materials for the missed lessons.

g) Students must provide at least one day advance notice and in an emergency, a minimum of half day (4 hours) notice if they want to reschedule any lesson; otherwise, their credit will be deducted.

h)  If the student decides to suspend the remaining lesson, the allocated time that was previously reserved for them may not be available, and YCLC has the right to change the teacher and timing depending on the teacher’s availability.

i)  For the remaining 1 or 2 sessions, if a student is unable to complete them within 2 weeks, the class hours will be canceled. This is because we cannot indefinitely hold the scheduled time for you or your child.

j)  The suspended lessons or credit will only be valid for 1 year from the date of suspension. After this one-year period, the lessons or credit will be forfeited.

k)  In the event that the first lesson happens to fall on the week of the YCLC’s test, you / your child may choose to attend the following lesson. Should you / your child decide to attend the test, it shall be considered as one complete lesson.

Make-up lessons are subjected to approval by the management. The maximum number of times for make-up lessons for the entire duration of course are as stated:

• Below 36 hours course – Maximum of 2 make up 
• Gold Member – Maximum of 3 make up
• Platinum Member – Maximum of 5 make up
• Diamond Member – Maximum of 8 make up
• Black Diamond Member – Maximum of 10 make up

PUNCTUALITY

Students are expected to be punctual for lessons. Any late-coming of more than 15 minutes will therefore be regarded as a student being absent. The management in this case, has the right not to reschedule a replacement lesson. Lessons will not be extended for late-comers.

MUTUAL RESPECT

YouClass shall treat all clients with utmost respect and shall endeavor to resolve all disputes amicably . The client shall reciprocate with the same respect for all YouClass’s staff and teachers. The use of abusive language shall not be tolerated. All cases regarding the use of abusive language by either party shall be handed over to the authorities for further investigation. Thereafter, all lessons shall be suspended pending the outcome from the authorities. Note that all verbal abuse cases fall under the Protection from Harassment Act (31st May 2015).

YCLC reserves the right to make any amendments to the above Terms and Conditions without prior notice and will not be held liable for any damages that may occur from these amendments. 

YouClass Learning Centre 合同条款与协议

• 客户须在开课前 7 天支付学费，发票将于开课前发出。一旦付费手续完成，一切费用(包括但不限于注册费、管理费和课程材料费)将不予退还。
• 如您/您的孩子改变就读上课内容/课时安排，需经过 YCLC 管理层批准，YCLC 保留根据学术判断安排课程的权利。
• YCL 有权使用您/您的孩子的肖像资料进行合法的媒体宣传。其中包括:名字、写作、成绩、通话录音、照片、视频和个人数据。
• 若发生以下情况，YCLC 有权终止您/您的孩子的课程:

❏ 违反纪律

❏ 与他人发生语言暴力或骚扰行为

• 在 YCLC 为学生提供服务的同时, 您/您的孩子使用该场地时可能会发生的一切风险和损失，YCLC 拥有解释权及最终决定权。
• 您/您的孩子承诺不复制 YCLC 教材中的内容和/或文件。任何复制或对外使用 YCLC 教学资料/或 任何文件需要事先获得 YCLC 管理层的同意。
• 出于对公共健康安全的考虑，如果您/您的孩子在上课期间感觉有任何身体上的不适/患有任何传染性质的疾病，在必要时，YCLC 有权决定送您/您的孩子回家或到附近的诊所就诊，并建议在家休养 直至完全康复。因此所产生的一切费用(医疗费，交通费等)将由父母/监护人支付。除了流感和发烧外，您/您的孩子都需要出示医生的书面证明以确保您/您的孩子已经完全康复，才可以继续上课。
• 如果您/您的孩子无法按时上课而需要安排补课，学生必须提交缺课证明。如果您/您的孩子无法提供缺课证明，则不得安排补课。
• YCLC老师只会通过面对面和家长沟通或通过公司的电邮与家长联系，沟通学生的学习进展和表现。家长与老师不能私底下添加私人的联系方式（例如：联系号码、微信、WhatsApp等）。

分配/更换教师

• YouClass 拥有分配/更换教师的权利。若有上述情况出现，我们会提前通知您。YouClass 承诺所分配/更换的教师均符合专业授课资格。YouClass 对可能产生的任何变动拥有最终决定权。
• 在 YCLC 为学生提供服务的同时，您/您的孩子使用该场地时可能会发生的一切风险和损失，YCLC 拥有解释权及最终决定权。
• YCLC 不对其场所内个人物品的丢失负责（因盗窃、火灾或伤害造成的）。
• 您/您的孩子承诺不复制 YCLC 教材中的内容和/或文件。任何复制或对外使用 YCLC 教学资料/或任何文件需要事先获得 YCLC 管理层的同意。

重新安排课程与扣除课时

• YouClass 保留在教师不适，无法出席课程时对课程安排作出改动与更换教师的权利。(请参阅上 述有关教师的分配/替换的条款) YouClass 会提供补课上课时间供学生选择和重新安排课程。如您的孩子未能出席所提供的上课时间，课时将会往后顺延。

允许重新安排课程的情况:

a) 学校放假 – 您/您的孩子需要提前通知

b) 学校的课外活动 – 您/您的孩子需提前通知

c) 生病 – 您/您的孩子需提供有效的医生证明。如未能提供有效证明，课时将被扣除。中医诊所证明不能使用

d) 参加学校临时组织的课程辅助活动及其他活动–您/您的孩子需提供负责老师签名的通知书，如未能提供有关证明，课时将被扣除。

e) 如您的孩子无故缺席课程且未作任何通知，当天的课程将被扣除。

f) 如您的孩子无法出席课程，所支付的学费将不予退还。视情况而定，每 3 个月 YouClass 可提供最多 3 次的补课。您的孩子仍能获得当天缺席的教材。

g) 您/您的孩子必须提前至少一天通知请假。如果在紧急情况，至少提前半天（4小时）通知。否则，课时将会照扣。

h) 如果您/您的孩子决定暂停剩余的课程，之前为他们保留的时间不再保留，YCLC有权根据老师的课表并更换老师和时间。

i) 剩余的1或2节课, 如果学生无法在2周内上完，课时将被取消。因为我们不能无限期地为您/您的孩子保留安排好的时间。

j) 剩余的课时只能保留一年的期限(从停课起开始)。如果超过一年没有恢复课程，所有剩余的课时将被取消。

k) 如果第一节课恰好落在YCL的考试周，您的孩子可以选择参加下一节课。如果您的孩子决定参加考试，将被视为一节完整的课。

补课由管理层批准。整个课程的最长补课次数如下:

• 低于 36 小时的课程-最多 2 次补课
• 金会员-最多 3 次补课
• 白金会员-最多 5 次补课
• 钻石会员-最多 8 次补课
• 黑钻会员-最多 10 次补课

守时

学生需要准时上课。如果迟到超过 15 分钟将被视为学生缺席。在这种情况下，管理层有权不重新安排补课。

相互尊重

YouClass 将尊重及公平对待所有的客户，并希望和平解决所有的争议。客户应同样尊重 YouClass 所有的员工和老师。在 YouClass 严格禁止使用不文明语言。任何一方使用不文明语言均将移交当局调查。此后，所有课程将暂停，等待当局的结果。请留意，所有言语攻击案件均受《防止骚扰法》的保护。（2015 年 5 月 31 日）。YCLC 有权在不事先通知您/您的孩子的情况下对上述条款和条件作出修改。对此可能产生的任何变动, YCLC 拥有解释权及最终决定权。